SUPPORT
From / or at home
Tier 1
£15/mo
- 48 hours – target response time
- Reporting Updates / No action taken
- Waking hours only
Tier 2
* RECOMMENDED
£20/mo
- All of Tier 1
- 24 hours – target response time
- Bi-Weekly computer status report
- Windows critical updates at convenient times
- 1-hour free phone support Waking hours
- Virus protection – WebRoot
- 15% off repairs labor
Tier 3
£25/mo
- All of Tier 2
- 12 hours – target response time
- Computer health checks run weekly
- 3rd party updates – chrome – adobe – java
- 2 hours free phone support Waking hours
- 25% discount on repair labor
- NextDay onsite response
Corrective maintenance
Remote
6am – 10pm Waking hours £30 /hr billed in 15 minutes Monday to Friday, Weekend +10%
10pm – 6am Late / evening Fee’s £60 /hr billed in 15 minutes Monday to Friday, Weekend +10%
On-Site
6am – 10pm Waking hours £45 /hr billed in 15 minutes
10pm – 6am Late / evening Fee’s £75 /hr billed in 15 minutes